PRIVACY POLICY

Last Updated: 12/1/2020

DARCARS and our affiliates (together, "DARCARS" or "we") take your privacy seriously and are committed to safeguarding your privacy online.

We collect certain types of information, including personally identifiable information ("PII"), in order to provide our visitors with a more relevant and customized experience on our sites. This Privacy Policy ("Policy") discloses the types of information we gather, how it is used, how it is shared, how it is protected, and what choices are available to you with respect to your data.

 

This Policy applies to information collected by us or for us through our websites. It does not apply to information collected by us through any other means, and does not apply to any third-party site or service linked to our website or recommended or referred by our website or by our staff. Third party websites are governed by the individual privacy policies contained on those third-party websites. We recommend website visitors carefully review the privacy statements of any third-party website before providing any personally identifiable information.

 

Please read this policy carefully. If you do not agree with our policies and practices, your choice is not to use our websites. By accessing or using our websites, you agree to this privacy policy.

 

This Policy may be updated from time to time. The most recent version of this Policy can be found at https://www.darcars.com/privacy.htm. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

1.      Children Under the Age of 16

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at compliance@darcars.com.

 

             2.   Information Collection and Use

We collect several types of information from and about users of our Website, including personally-identifiable information ("PII")"; information that is about you but individually does not identify you; and information about your internet connection, the equipment you use to access our Website, and usage details.

A.    Information You Provide to Us 

The information we collect on or through our Website may include:

·         Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website

 

·         Records and copies of your correspondence (including email addresses), if you contact us.

 

·         Your responses to surveys that we might ask you to complete for research, customer experience, and marketing purposes.

 

·         Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.

 

·         Your search queries on the Website.

 

B.     Information We Collect Through Automatic Data Collection Technologies 

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

·         Details of your visits to our Website, including traffic data, location data, and other communication data and the resources that you access and use on the Website.

 

·         Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically does not include PII. You may search our website for car models, prices and other information provided through our website without ever submitting your name, email address or any other personally identifiable information. The anonymous information that we do collect from your visit is never linked to any of your personally identifiable information until you voluntarily submit that personal information, in which case some otherwise anonymous information may be connected to your website activity and personal account. Otherwise, this information is used (1) to recognize you when you return to the site, store information about your preferences, customize our websites according to your interests, and speed up your searches; and (2) in the aggregate to analyze trends, administer the website, diagnose any problems, track visitor movement in the aggregate, and gather broad demographic information for aggregate use.

We may provide this anonymous information in aggregate form to other parties or use it for our own insight or marketing purposes. Our ability to use this information is not restricted in any way.

The technologies we use for this automatic data collection may include:

·         Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our websites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our websites.

 

·         Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

 

·         Web Beacons. Pages of our the Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

 

C.    Third-Party Cookies and Other Tracking Technologies

 

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies, alone or in conjunction with web beacons or other tracking technologies, to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

 

Some browsers have a "do not track" feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform, so we are not currently set up to respond to those signals.

D.    Personally Identifiable Information.

We require the submission of certain personally identifiable information when you use some services available on our website. For example, your use of your username and password allows us to identify you as our customer who is seeking information in connection with our services. Our website uses a variety of contact forms and tracking phone numbers for visitors to request information, products, and services. We collect a visitor's contact information (like his or her email address or phone number) and in some cases, demographic information (like his or her zip code). In limited circumstances, such as when a visitor fills out an online credit application, we collect unique identifiers (like a social security number), and/or financial information (like age, income level, bank account or credit card numbers). We use this information to get in touch with our prospective customers about their requests, and to send them additional information about our products and services.

Note that once you have created an order or otherwise voluntarily provided personally identifiable information to us, we may use cookies to help identify you. Personally identifiable information received from you (such as IP address, phone number, email address, zip code, etc.) may be contained in or linked to a cookie. The only time that we receive such personally identifiable information is when you volunteer it by submitting it to us.

We may use cookies with personally identifiable information so that our website can remember you, enhance your online visit with us, and provide you with the information you're most likely to need. For instance, cookies allow our website to remind you of your past vehicle search interests and website activity and to suggest similar products and services. In some cases, cookies may improve your shopping experience and we use information gained through cookies to track your website activity and to deliver you content specific information

Any financial information we collect is used to check the qualifications of our prospective customers and bill for products and services ordered. If you apply for financing or wish to purchase or lease a car through our online system, we may collect personal information such as your name, address, driver's license number and state, social security number and other credit information. This information goes into a secure database and is used solely to provide the service you requested. The collection, use and storage of your financial information for credit checks, for arranging credit and loans or for purchasing products and services may be subject to additional privacy policies and if so, you will be notified of them at the time of any such collection, use or storage of your financial information as required by law.

Our online surveys may ask visitors for contact information (like an email address or phone number) which they may voluntarily provide. We also may run contests on our website in which we ask visitors for similar contact information in order to participate. We use contact information from our surveys and contests to send information about products and services to these participating visitors.

 

We may also need to contact you for purposes other than marketing, for example to provide notice about the status of our website or the specific services you have requested. We also use this information to the extent necessary to enforce our website terms of service and to prevent imminent harm to persons or property. You may not opt-out of these kinds of communications.

 

E.     Third Party Information About You

Our website supplements the information that you provide with information that we obtain about you from third parties, such as credit bureaus and other sources. To the best of our knowledge, we only deal with reputable providers who gather and maintain information in accordance with all applicable state and federal laws. Any such information will be maintained by us in accordance with the standards set forth in this Privacy Policy along with other personal information you've provided.

 

F.     Categories of Information: In particular, our website has collected the following types of information over the past twelve (12) months:

 

Category

Examples

Collected

A. Identifiers.

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.

YES

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

Some personal information included in this category may overlap with other categories.

YES

C. Protected classification characteristics under California or federal law.

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

 

NO

D. Commercial information.

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

YES

E. Biometric information.

Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template   or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

NO

F. Internet or other similar network activity.

Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

YES

G. Geolocation data.

Physical location or movements.

YES

H. Sensory data.

Audio, electronic, visual, thermal, olfactory, or similar information.

NO

I. Professional or employment-related information.

Current or past job history or performance evaluations.

YES

J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

NO

K. Inferences drawn from other personal information.

Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

YES

 

 

 

1.      Disclosures of Personal Information

DARCARS does not sell, rent, or share personally identifiable information to or with any third party not affiliated with or owned by DARCARS, except service providers who may assist us in such areas as our promotions, credit checks, data storage and order processing (See Agents and Vendors below). DARCARS will never give or sell your personally identifiable information to unaffiliated third parties to be used for the purposes of sending you unsolicited commercial offers, such as spam. We may, however, use your personal information to send you commercial offers in e-mails from DARCARS or its affiliated companies, which do not relate to the products or services you have ordered. You may altogether avoid or opt out of these marketing campaigns (see "Opting Out" below).

A. Our Agents and Vendors pursuant to Business Purpose

DARCARS may use other companies and/or individuals to perform any functions described in this Privacy Policy, on our behalf. Examples include marketing, credit checking, data and network hosting, service reminders, verification of sales, order processing and fulfillment, administering contact information and e-mail services and running special promotions. Such parties only have access to the personal information needed to perform these functions and may not use or store the information for any other purpose. We obtain commitments from these agents and vendors working on our behalf to refrain from using any information provided by DARCARS to send you unsolicited e-mail messages from third parties or similar communications and from sharing your information with unrelated parties.

B.     Disclosure of Personal Information As Required By Law or Otherwise

We will disclose personal information when required by law, or if we have a good-faith belief that such action is necessary to (a) comply with a current judicial proceeding, a court order or legal process served on us or to comply with the request of a law enforcement agency, (b) protect and defend our rights, or (c) protect the rights, property, and other interests of our users or others.

 

C. Categories of Disclosures

 

Personal Information Category

Category of Third-Party Recipients

Business Purpose Disclosures

Sales

A: Identifiers.

YES

NO

B: California Customer Records personal information categories.

YES

NO

C: Protected classification characteristics under California or federal law.

NO

NO

D: Commercial information.

YES

NO

E: Biometric information.

NO

NO

F: Internet or other similar network activity.

YES

NO

G: Geolocation data.

YES

NO

H: Sensory data.

NO

NO

I: Professional or employment-related information.

YES

NO

J: Non-public education information.

NO

NO

K: Inferences drawn from other personal information.

YES

NO

 

2.      Accessing and Correcting Your Information

You can review and change your personal information by logging into the Website and visiting your account profile page.

You may also send us an email at compliance@darcars.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

 

3.    Data Security

 

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions and financing applications will be encrypted.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our websites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the websites.

 

4.      Opting Out

Visitors and customers have the opportunity to opt-out of receiving specific types of communications from us and our partners, such as e-mail, by not providing personally identifiable information at the point where our website requests such information about you. In addition, you may unsubscribe or opt out of all future e-mails from us, that do not relate to the products and services you have ordered, by clicking the unsubscribe link on any email marketing communication you receive.

5.      Lexus Corporate Privacy Disclosures (Applicable only to DARCARS Lexus dealerships)

DARCARS Lexus dealership forms will be used and tracked by Lexus Corporate. Personally identifiable information will be shared with Lexus Corporate and may be used by Lexus for their own marketing purposes.

DARCARS Lexus and Lexus, a division of Toyota Motor Sales, USA Inc, are non-affiliated third parties. DARCARS Lexus privacy statement applies only to the Dealership websites and not Lexus Corporate Website.

 

6.      Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact our Customer Relations team toll-free at 1-800 DARCARS.

To register a complaint or concern, please contact compliance@darcars.com

 

 

 


Contact

DARCARS Volvo Cars

15401 Frederick Rd
Directions and Hours Rockville, MD 20855

  • Sales: (301) 309-3900
  • Service: 301-309-3930
  • Parts: 301-309-3930

Hours

  • Monday 9:00AM - 7:00PM
  • Tuesday 9:00AM - 7:00PM
  • Wednesday 9:00AM - 7:00PM
  • Thursday 9:00AM - 7:00PM
  • Friday 9:00AM - 7:00PM
  • Saturday 9:00AM - 8:00PM
  • Sunday 12:00PM - 5:00PM